Welcome to banking, elevated.
At Elevate Bank, we’re always on the lookout for new ways to improve the level of service we provide our customers. That’s why we are happy to announce some exciting new enhancements to our core operating system. The new technology we’ll be implementing will allow us to make your banking experience even better!
We will begin using our new and improved operating system at the start of business on Friday, August 8, 2025. The information provided in this booklet is of primary importance to our customers. You’ll find details about the changes we’ll be making, as well as action items and notifications you’ll need to act on to continue enjoying uninterrupted service.
What do these changes mean for you?
As you read through the contents of this page, you’ll learn more about the upgrades and improvements that will be available to customers once the enhancements to our operating system have been completed. In future months, we will also be announcing new products and services that the new operating system will make possible. It’s better banking – on a whole new level.
Please note that these operating system changes will not impact most of the products and services you rely on to meet your financial needs. Any changes that will occur will be outlined on this page.
Thank you in advance for your patience as we put the finishing touches on our new and improved operating system. After more than a century of meeting the financial needs of our customers, we still get excited when we find a new way to make you feel “right at home” when you bank with us. These technological enhancements are just the latest example, and we’re excited to share them with you.
Balance Information
Currently, you are accustomed to seeing your account balance information reflected in two forms: ACCOUNT BALANCE and AVAILABLE BALANCE. This conversion will not impact how your checks, deposits, and electronic transactions are processed; however, you will see your balance information reflected with new terminology. With this change you will now see the term MEMO BALANCE to reflect your funds available to withdraw, pay checks, or process any electronic transactions.
ATM and Debit Cards
How will this affect my ATM/debit card?
With this conversion, Elevate Bank is excited to introduce a new Elevate Bank Debit MasterCard. Your new card will be arriving in the mail prior to August 8th. You will not have to activate this card; however, it will be ready for use on Thursday, August 7th. Please continue using your current Elevate Bank VISA debit card through Wednesday, August 6th. Though your old card will be inactive after this date, please dispose of it appropriately.
Will I have the same access to cash and purchase limits?
During the period from Thursday, August 7th, through Monday, August 11th, the current daily transaction limits on your card ($300 for ATM and $1,000 for Point-of-Sale or PIN transactions) will be changed temporarily. During this period, the daily ATM withdrawal limits will be $300; the daily debit and Point-of-Sale (PIN purchase) will be $1,000. The bank’s standard limits will be reinstated no later than midnight, Monday, August 11th. Please consider planning ahead and withdraw any cash that you might need prior to Thursday, August 7th.
With our processor change, Elevate Bank will introduce a service to instantly issue new debit cards at each of our banking centers. This is an exciting new convenience for our customers who will need to replace their card due to loss, etc.
Elevate ATMs
Our ATMs will be temporarily out-of-service for a period on Thursday, August 7th. To make deposits after-hours during that period, please utilize the night depository at each of our banking center locations.
Online Banking
We are excited about the new enhancements and ease of navigation which will be available with our new Online Banking and Bill Pay.
We do apologize in advance that Online Banking and Bill Pay will be unavailable from Thursday, August 7th, through Sunday, August 10th, during the actual system conversion. During that period, information about transactions and your balances will be available by calling any of our branch locations during business hours.
For your first login after August 11th, you will want to access our new Online Banking by initially visiting our website (www.elevate.bank) and looking for the online banking login to complete the steps below.
(This is a representation of the instructions you’ll see to create a new login)
- Browse to the bank’s homepage at www.elevate.bank.
- Find the login section (at the top right on desktop and laptop, or at the top center on mobile).
- Use your existing login ID and click Login.
- The system will ask for your Password. This is a temporary password you will be prompted to reset. The temporary password will be X.
X = login ID + last four of SSN
If your login ID is jdoe and your Social Security Number is XXX-XX-6789, then your security code will be jdoe6789. - The system will then walk you through an initial registration process. You will setup a new password, 3 new security questions with answers and finish with getting logged in for the first time.
- If we do not currently have an email address for you on file, the system will prompt you to enter a valid email address at this time. Your email address may be used for password resets, account alerts and institution communication.
Once again, Elevate Bank is delighted to bring you the latest in Digital Banking technology. Should you have any questions or concerns, please feel free to contact us.
Information regarding your current billers will be available on your first login to our new system; however, if you currently have any e-bills established (automatic recurring payments initiated by a third-party), you will need to re-initiate those with the biller by visiting that company’s website. You are encouraged to print screen shots with this information from your current Bill Pay profile prior to August 7th. We do apologize for the inconvenience in this matter and encourage you to contact us at 1-877-226-2351 if you need assistance with this item.
Checks clearing your account after August 8th, will be available for access. Copies of checks prior to that date will not be available. If you wish to retain this information, we recommend that you print or download check copies prior to August 7th. You can also always obtain a copy of a check by contacting one of our branch locations.
Mobile Banking
Our new core system features a full suite of mobile products, including Apps for iPhone and Android, as well as SMS text banking.
How will this change affect my access to account information with my mobile phone?
Like Online Banking, our mobile banking services will be unavailable during the period of Thursday, August 7th, through Sunday, August 10th. On Monday, August 11th, you will be able to access your account information via mobile through any or all of the following avenues:
- Directly logging into Online Banking at elevate.bank via your mobile device.
- Downloading the Elevate Bank iPhone App (access directly from the Apple Store or via the direct link on Elevate Bank’s website). Via instructions through the app after downloading, you will be prompted through re-enrollment in this service.
- Downloading the Elevate Bank Android app (access directly from the Google Play Store or via the direct link on Elevate Bank’s website). Via instructions through the app after downloading, you will be prompted on re-enrollment in this service.
- Setting up SMS text banking through our new Online Banking system.
Remember to delete any old Elevate Bank iPhone or Android apps on your phone.
Account Renumbering
With this change, we will make some revisions in our internal systems for the following types of account numbers: loans, certificates of deposit, individual retirement accounts, and safety deposit boxes. Please note that checking and savings account numbers will not be changing!
For loans, CDs, IRAs, and safety deposit boxes, you may notice a slight revision with this renumbering. Your new account number can be found in our new online banking solution or by contacting your banking center. Transactions presented to Elevate Bank with the old account number will be updated to the new one. You do not have to take any action in this matter unless you have provided your loan account number for electronic or online bill payment with another institution. If so, please update your account number with the other institution after August 11th.
Monthly Statements
You will continue to receive periodic account statements as now. These will have a slightly different look; however, complete information about transactions and balances for your account will be represented. You will receive a statement for your account(s) dated August 11th; going forward, all account statements will be generated on the last day of each month effective Monday, August 11, 2025.
If you currently receive e-statements, you will automatically be enrolled in this service. E-statement customers will receive notification about signing into the new e-Safe system to access their statements following August 11th. If you currently access your monthly statement through Online Banking, you will continue to receive it through that service. You will also receive an e-mail providing you with access through our new e-Safe delivery service.
One of our enhancements with the new system will include availability of e-statements on Home Bank mortgage and consumer loans. You can enroll in this service after August 11th by contacting one of our branch locations.